At JavaVino we take special care in picking out unique and authentic Latin American items. We strive to bring you these products, hoping they will bring you a smile. We want nothing less than you ultimate satisfaction and enjoyment from whatever you order from us. There are, regretfully, times when even the best products and intentions don't live up to expectations or for one reason or another are not "correct". Because of this, we offer a return policy on all our items. We will refund your original purchase price. Please read the sections below for more details on returns.

RETURNS
Return your order (non-perishable items) within 14 days of receiving it for a full refund if you are not happy, for any reason at all. Perishable items, such as coffee, have a 5 day full refund policy for any unopened packages.

We do not accept returns of:
    Any item that is returned more than 14 days after delivery.
    Any item that is not in its original condition, is damaged, or is missing parts.
    Any perishable items, such as coffee, that has been opened or tampered with.
Please do not send us such items, as we do not issue refunds for non-qualifying items and cannot return the items to you. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Return items to:
      JavaVino
      Returned Item
      579 N Highland Ave
      Atlanta, GA 30307
Include a copy of your packaging slip. Your packaging slip should include the e-mail address you wish us to e-mail you at for receipt confirmation. You are responsible for shipping expenses of all return items.

REFUNDS
Refunds will be made by the same method as the original payment. You can expect a refund within 1 to 10 business days of our receiving your return. Cash refunds will not be issued. If goods are not returned or are returned late we reserve the right to refuse refunds at our discretion.

DAMAGED ITEMS
For damaged orders, simply e-mail us at with the subject of return with your item number. Your item number can be found on your packing slip. Also provide the e-mail address to which your confirmation information was sent to, this will speed up the process. We'll also pay the return shipping cost if the return is a result of our error.

CANCELLATION OF ORDER
Do you need to cancel or change an order that has not yet entered the shipping process? You may cancel orders for any item at any time prior to receiving an order confirmation e-mail containing your order's tracking number. Once you receive an order confirmation e-mail it is too late to cancel your order as it has already been shipped.

PERSONALIZED ITEMS
Personalized items may only be returned if they are defective, or we have made an error in spelling or size. Please be sure of spelling and size before you make your order as items that have errors due to a mistake in ordering will not be refundable.

RESPONSIBILITY FOR RETURNED ITEMS
Returning items under this Guarantee is the responsibility of the purchaser, we do not accept responsibility for return postage costs or items lost or damaged in transit to us or in any other circumstances beyond our control, except where specified in these terms and conditions or at our discretion.

Return items to:
      JavaVino
      Returned Item
      579 N Highland Ave
      Atlanta, GA 30307
Include a copy of your packaging slip. Your packaging slip should include the e-mail address you wish us to e-mail you at for receipt confirmation. You are responsible for shipping expenses of all return items.

SALES TAX
Sales tax of 7% will be applied to appropriate items shipped to Georgia destinations.

COMPLAINTS
If you have a complaint please contact us as soon as possible with the details, we endeavor to respond to all complaints by the next working day and undertake to keep you fully informed of progress if your complaint cannot be resolved immediately.